Product Updates

Keep up with what’s been going on. This easy to use page provide a summary of all new features, and resolved issues in the latest version of the Big Wave Systems products and services.

Release Notes Description
202408/29/2024

Help On Demand

08/29/2024 - CoveredCA Only - Remove Country Field

Remove the county field from the CoveredCA interface to simplify data entry. This change streamlines the user experience by eliminating unnecessary fields.
Help On Demand
202410/24/2024

Help On Demand

10/24/2024 - App Update on iPhone and Android

 We encourage all users to download Help On Demand on their iPhone or Android devices. The newest version is optimized for speed and consistency and will ensure that all users are getting maximum efficiency.
Help On Demand
202409/26/2024

Help On Demand

09/26/2024 - Admin Fix - Enter Referrals

The status dropdown on the "Enter Referrals" page was improperly displaying for Help On Demand Admin users.  The update ensures the dropdown now works correctly, allowing Help On Demand Admin users to manage referrals without issues, improving workflow efficiency.
Help On Demand
202408/29/2024

Help On Demand

08/29/2024 - CoveredCA Only - Rating Regions Display

Display the Rating Region field to experts in the user interface in the CoveredCA instance. This feature improves transparency by providing key regional data directly to users.
Help On Demand
202408/29/2024

Help On Demand

08/29/2024 - CoveredCA Only - Rating Regions

Set up a new database table for managing CoveredCA Rating Regions. This structure will enable efficient storage and retrieval of region-specific rating data.
Help On Demand
202408/29/2024

Help On Demand

08/29/2024 - Help Center

Add a direct link to the Help Center within Help On Demand (HOD) for quick access to support resources. This feature enhances user assistance by providing immediate guidance when needed.
Help On Demand
202408/29/2024

Help On Demand

08/29/2024 - Android 14+ Update

Update the mobile app to support Android 14 or higher for improved compatibility. This upgrade ensures optimal performance and access to the latest features on newer Android devices.
Help On Demand
202407/25/2024

Help On Demand

07/25/2024 - CoveredCA Only - Custom Field 

Introduce a custom field for specifying the referral source in CoveredCA instance. This feature enhances tracking and reporting by allowing users to capture detailed referral information.
Help On Demand
202407/25/2024

Help On Demand

07/25/2024 - CoveredCA Only -  Bulk Upload

Add functionality to allow bulk upload of referrals for the CoveredCA instance. This feature increases efficiency by enabling users to submit multiple referrals at once.
Help On Demand
202407/25/2024

Help On Demand

07/25/2024 - CoveredCA Only -  Referrals Update

Develop dedicated pages for managing the Enter Referrals role within CoveredCA only instance. These pages will simplify role assignment and streamline referral management processes.
Help On Demand
202406/27/2024

Help On Demand

06/27/2024 - Mobile Text Update

Reduce text size to enhance readability on mobile and tablet devices. This adjustment improves the user experience by making content more accessible on smaller screens.
Help On Demand
202406/27/2024

Help On Demand

06/27/2024 - Manage Users Update

Introduce the ability to hide inactive users on the Manage Users page for a cleaner view. This feature streamlines user management by focusing on active accounts.
Help On Demand
202406/27/2024

Help On Demand

06/27/2024 - Password Update

Include an option to show or hide passwords during entry for better user control. This feature enhances both security and convenience during password input.
Help On Demand
202405/30/2024

Help On Demand

05/30/2024 - Automated PCM Communication

Set up automated follow-up communications triggered by the consumer's primary care manager (PCM). This ensures timely and personalized outreach, improving engagement and care coordination.
Help On Demand
202404/25/2024

Help On Demand

04/25/2024 - Optimize Mobile

Optimize the mobile view for the Manage Referrals page to ensure a seamless experience on smaller screens. Improve the layout and functionality for easier navigation and interaction on mobile devices.
Help On Demand
202404/25/2024

Help On Demand

04/25/2024 - Manage Referral Counts

Show the counts for each status tile on the Manage Referrals page. This feature provides a clear overview of referral statuses, helping users track progress at a glance.
Help On Demand
202409/25/2024

Consent On Demand

09/25/2024 - Sender Name Update on Consent Form

The sender's name will now appear directly on the consent form that the consumer receives, rather than just in the email. This update enhances transparency by clearly displaying the sender's name and contact information on the form itself.

Consent On Demand
202409/25/2024

Consent On Demand

09/25/2024 - Custom Fields

Consent On Demand is launching its first version of custom fields, allowing you to create templates that automatically populate contact information. This feature streamlines document creation, saving time and reducing errors by ensuring consistent and accurate data entry.

Consent On Demand
202409/25/2024

Consent On Demand

09/25/2024 - Edit & Resend

Enable users to edit and resend consent forms for greater flexibility and accuracy. This feature improves workflow by allowing updates and corrections before resubmission.
Consent On Demand
202409/25/2024

Consent On Demand

09/25/2024 - Additional Signatures

Introduce an option for countersigning on the Consent Form History page to allow additional signatures when needed. This feature enhances flexibility and compliance in the consent process.
Consent On Demand
202407/04/2024

Consent On Demand

07/04/2024 - Contact Method in Consent Form

Introduce a Contact Method column in the Consent Form History to track how each consent was obtained. This addition improves record transparency and helps monitor communication channels.
Consent On Demand
202407/04/2024

Consent On Demand

07/04/2024 - Attach Files

Add functionality to attach files to consent forms for more comprehensive documentation. This feature enhances the flexibility and detail of consent records.
Consent On Demand
202407/04/2024

Consent On Demand

07/04/2024 - Remove Additional Users

Allow the removal of additional users in the Users section for easier management and control. This feature simplifies user administration by enabling quick removal of unnecessary accounts.
Consent On Demand
202406/06/2024

Consent On Demand

06/06/2024 - Mobile Template UI Improvements

Revamp the UI for templates on the mobile version to improve accessibility and ease of use. This update ensures a more efficient and user-friendly experience when managing templates on mobile devices.
Consent On Demand
202406/06/2024

Consent On Demand

06/06/2024 - UI Improvements

Make general UI improvements for the mobile version to enhance usability and performance. These updates will provide a smoother and more intuitive user experience on mobile devices.
Consent On Demand
202406/06/2024

Consent On Demand

06/06/2024 - Consent Downloads

Offer consumers the option to download their consent forms for easy access and record-keeping. This feature enhances transparency and convenience for users managing their consent documents.
Consent On Demand
202406/06/2024

Consent On Demand

06/06/2024 - Additional Users

Enable the ability to add additional users in the Users section for streamlined user management. This feature allows for easy onboarding and team expansion.
Consent On Demand
202405/09/2024

Consent On Demand

05/09/2024 - Method of Consent

Update the Method of Consent in the Consent Form History to accurately reflect how consent was obtained. This change improves record-keeping and ensures compliance with consent tracking requirements.
Consent On Demand
202405/09/2024

Consent On Demand

05/09/2024 - Mandatory Options

Introduce mandatory options when sending a consent form to ensure all required information is completed. This feature enhances compliance and prevents incomplete submissions.
Consent On Demand
202405/09/2024

Consent On Demand

05/09/2024 - Contact Section Update

Update the UI for the Contacts section to improve its layout and visual appeal. This refresh enhances user experience by making navigation and interaction more intuitive.
Consent On Demand
202404/04/2024

Help On Demand

04/04/2024 - User Interface Update

Enhanced the user interface of the Manage Referrals page to improve navigation and usability. The streamlined layout incorporate modern design elements for a more intuitive and efficient user experience.
Help On Demand