Intelligent Call Center Alternative

The days of having to start a traditional call center with a wired computer, a wired phone and bodies sitting in cubicles are over. With the power of Synapse and Amazon Connect – you can augment/optimize your current call center, create a new remote model from scratch or bypass the need for a call center.

Connections On Demand gives you omnichannel connections to your customers via phone, chat or text. It alleviates the need for expensive call center staffing.
Route your communications to remote or onsite staff via our Synapse Technology.

Technology Features

Reimagine Your Call Center

With Connections On Demand you can optimize your current call center or build your call center alternative. No longer do you have to fit into the way it has been done in the past. This gives you access to global talent, and expansive opportunities to build and increase ROI

Amazon Connect technology

Using this technology, the COD system is scalable, reliable and secure. It also allows for maximum flexibility and the ease of integrations to any system configuration.

Intelligently and automatically route consumers

The Synapse technology is designed to work with your business criteria using rules customized your specific needs. Sales and service calls are sent where the need to go seamlessly and instantly.

Connect consumers to remote staff 24/7

Whether it is after hours, or high volume spikes, Connections On Demand can route your customer to remote staff, or independent contractors, keeping your consumer connected at all times.

Automated prescreening questions

Same time and money collecting information up front with automated pre-screening questions. This can enable precise routing to the right agent instead of wasting time with transfers or frustrated customers.

Consulting Services

Our experts can help you build out a robust and fully integrated solution.

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